What Managers Need From a Merchandise Partner

Artist merchandise sits at the intersection of brand, audience, product and logistics. Weakness in any layer damages the whole release.

A useful partner must translate the artist identity into products, build the ecommerce experience, manage suppliers and ensure orders reach customers properly.

Communication must be direct because release timelines, approvals and audience moments move quickly.

• Before we ever share a job externally, our existing Celvoir clients are given the opportunity to apply. Our people are central to who we are, and we always want to ensure that they have the opportunity to grow and develop themselves if they feel they can fill a certain role. Only once it’s been shared internally will we open it to external applicants.

• All good things come to an end, and occasionally a Celvoir client chooses to hang up their hat and find a new adventure. While we’re always sad to see them go, we support their future growth and actively put energy into their exit process as well to ensure it is smooth for us and the rest of the team, as well as for them. Aside from the obvious elements such as the agreed notice period, handover of projects, and return of company property, we also work through a formal exit interview. Within this, we dive into the highs and lows of their time with Célvoir, as well as any feedback or insights they want to share with us to improve the company even further, and also provide them with some final insights to keep in mind in their next role. As we’ve always said, our people come first and even when they leave, we want to make sure we help them where we can.